How To Receive Additional/Unexpected Items On A Depot RMA? [Video] (Doc ID 1346878.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 23-Dec-2013***

Goal

When executing a Repair Order, a RMA can be created for it as a logistc lines. This RMA is for one particular device. However, if the customer for the repair order sends back additional items (e.g. accessories) that originally came with the device then these additional items need to be recorded on the system to acknowledge the receipt.  Ideally, that would automatically create a line on the sales order for these 'extra' parts so they can be shipped back to the customer on the shipping order.

In order to make this happen, the system needs to be able to auto-create the RMA line, and auto-create the ship line on the original RMA, without going to the Repair Order or the Sales Order to update it.

Is this scenario supported by standard Depot Repair functionality and what would be the steps needed?

Solution

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