OEXOEORD: RMA cancel error : You are not allowed to cancel Order Line because:Line Received

(Doc ID 1346896.1)

Last updated on MAY 07, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


When attempting to cancel RMA Lines in Awaiting Return status , which have not yet been received ,
the following error occurs.

ERROR
-----------------------
You are not allowed to cancel Order Line because:Line Received

Shipped quantity on the Order Lines is updated though receiving has not been done.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order form
3. Query for order 360207 and cancel lines in Awaiting Return status

Cause

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