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OEXOEORD: RMA cancel error : You are not allowed to cancel Order Line because:Line Received (Doc ID 1346896.1)

Last updated on OCTOBER 04, 2021

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


When attempting to cancel RMA Lines, the following error occurs.

ERROR
-----------------------
You are not allowed to cancel Order Line because:Line Received


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order form
3. Query for order XXXXXX and cancel lines in Awaiting Return status

Cause

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In this Document
Symptoms
Cause
Solution


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