OEXOEORD: RMA cancel error : You are not allowed to cancel Order Line because:Line Received
(Doc ID 1346896.1)
Last updated on SEPTEMBER 18, 2023
Applies to:
Oracle Order Management - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to cancel RMA Lines, the following error occurs.
ERROR
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You are not allowed to cancel Order Line because:Line Received
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order form
3. Query for order XXXXXX and cancel lines in Awaiting Return status
Cause
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In this Document
Symptoms |
Cause |
Solution |