Unable To Release Credit Hold On Sales Order Through Credit Management
(Doc ID 1347044.1)
Last updated on MARCH 04, 2024
Applies to:
Oracle Order Management - Version 12.1.1 and laterInformation in this document applies to any platform.
Symptoms
In Applications Release 12.1 you are finding that Credit Check Failure Holds on Sales Orders can not be released from the Credit Management (OCM) responsibility.
User has made the recommendation "Remove hold from order", but after closing the Case Folder the Sales Order is still on Credit Hold.
Expectation is that you should be able to release credit hold on sales order through credit management.
Steps to Reproduce
The issue can be reproduced at will with the following steps:
- create sales order.
- book sales order
- Credit hold will be applied on sales order
- case folder is created and sent to credit analyst who recommends to remove hold
- add recommendation :remove hold from order" in case folder
- submit case folder
- case folder is processed and closed.
- check sales order - hold is not removed
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |