Trying To Delete Or Cancel Order In Entered Status Errors With ORA-20002: 3100: Item 'OEOH/999999' does not exist. in Package OE_Header_Util Procedure Post_Write_Process

(Doc ID 1347132.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to delete or cancel an order in an Entered status, the following error occurs:


ERROR

ORA-20002: 3100: Item 'OEOH/999999' does not exist. in Package OE_Header_Util Procedure Post_Write_Process
ORA-20002: 3100: item 'OEOL/xxxxxx' does not exist in Package OE_line_util Delete_Dependents


STEPS

1. Order Management Responsibility
2. Query sales order
3. Delete or cancel
4. Error is raised.

Cause

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