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ARXCUDCI - Click on 'Duplicate Check' Errors 'APP-AR-96282: Error: An unexpected error occurred when querying party details for the party with ID XXX' (Doc ID 1348118.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.
ARXCUDCI - Customers Standard


Symptoms

The following error is received when click on 'Duplicate Check' button in Customers Standard form (ARXCUDCI):

Error
APP-AR-96282: Error: An unexpected error occurred when querying party details for the party with ID XXX. Please make sure that the ID you are querying for is valid or contact your system administrator.
Procedure: get_party_rec
Error: ORA-01422: exact fetch returns more than requested number of row.


The error does not happen to all customers.

Profile option DQM Match Rule for Online Duplicate is set to a custom match rule.

Steps to reproduce:

Responsibility: Receivables Manager

Navigation: Customers : Standard

Query the  customer > the system returns the customer record
Click on 'Duplicate Check' button > the error appears

Cause

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In this Document
Symptoms
Cause
Solution
References


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