UWQ Not Updating Last Modified Date for Some Service Requests
(Doc ID 1348328.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 184.108.40.206 and later
Information in this document applies to any platform.
Universal Work Queue (UWQ) / SR node
Customer reports that the 'Last Modified Date' is not showing expected dates/time even after refresh of the counts. This is seen when the SR has had a Note added via the UWQ form. It seems to take a few minutes for the last modified date to refresh this new date and time. If you update the Severity, Status or SR Type, it updates the last modified date immediately.
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