Cannot Update The Individual Owner Service Request In Agent Dashboard
(Doc ID 1348399.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Support - Version 220.127.116.11 and later
Information in this document applies to any platform.
When trying to update the Individual Owner of an SR in the Agent Dashboard ; the message is :
nullAPI Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation) : The Owner and Resource Type have not been updated for this Service Request.
Why is that?
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