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Cannot Update The Individual Owner Service Request In Agent Dashboard (Doc ID 1348399.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version and later
Information in this document applies to any platform.


When trying to update the Individual Owner of an SR in the Agent Dashboard ; the message is :
nullAPI Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation) : The Owner and Resource Type have not been updated for this Service Request.

Why is that?


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