Order Management Credit Card Payment Does Not Display Error Messages Properly - See Pop Up Note With () (Doc ID 1348493.1)

Last updated on MARCH 23, 2015

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Order Management credit card payment does not display valid/useful error messages when order goes on hold due to credit card authorization failure for invalid credit card expiration date. 
Users receives pop up note with () however no reason is displayed.

EXPECTED BEHAVIOR
Meaningful error code and reason in message is expected.

STEPS
 
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Create OM order with payment type= Credit Card
3. Enter test card type Visa 4111111111111111
4. Enter invalid expiration date ex. 05/2011 or null value
5. Actions> Process Payment
6. Results: Note displays with () and Order goes on CC Auth failure hold

Cause

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