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Order Organizer OEXOEORD Reason Code And Comments Field On Line Are Being NULLED. (Doc ID 1348576.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Order Management - Version: 12.1.3 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.
Order Organizer
OEXOEORD
Reaon Code
Comments Field
RMA
Hold

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
Return Reason Code and Comments field on Order Line not staying populated after being saved in Orders Workbench.

EXPECTED BEHAVIOR
-----------------------
Expect to see Reason and Comments populated for the Order Line after saving.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer -> Query credit order/with line -> Enter Return Reason and Comment
3. Notice Comment and Reason disappear on saving. Reason code for cancellation disappears.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Reason or Comment fields after saving.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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