AME: Requisition Incomplete With 'No Approver Found', While Next Approver Receives A Notification Too (Doc ID 1348768.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a requisition is submitted for approval, it is sometimes returned in a status of incomplete. A notification is sent to the preparer that no approver is found. Yet, the next approver also receives a notification that allows him/her to approve the notification.

This ONLY happens when the Forward option is used for approval in Approve submission form. The Approval Management Engine (AME) is being used for approval.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms