Service Item is truncated in Service Request form Subject tab
(Doc ID 1348909.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
Actual Behavior
In Service Request form - Subject Tab - Contracts region the Service item is truncated on the left by one character.
Expected Behavior
The Service field should display all the characters of the Service Item
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Select instance with active contract from install base
3. Go to Subject tab
4. See contracts section. Service item is truncated on the left by one character.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |