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Service Item is truncated in Service Request form Subject tab (Doc ID 1348909.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Actual Behavior
In Service Request form - Subject Tab - Contracts region the Service item is truncated on the left by one character.

Expected Behavior

The Service field should display all the characters of the Service Item

Steps to Reproduce
The issue can be reproduced at will with the following steps:

1. Create Service Request
2. Select instance with active contract from install base
3. Go to Subject tab
4. See contracts section. Service item is truncated on the left by one character.

Cause

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In this Document
Symptoms
Cause
Solution
References


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