PO_PDF_ERROR Supplier Notifications Error With 'System Failed To Generate Pdf Document For Email To Supplier' also Invalid Document.htm Attached Rather Than .pdf (Doc ID 1350075.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On : 12.1.1 version:

After approval of Purchase Orders (PO) the email notification that should be sent to the the suppliers is failing with error. This occurs even after confirming the following setups:

PO Output Format is set to PDF with the standard Document Type Layout PO_STANDARD_XSLFO
Profiles "ICX: Numeric characters" "XDO: Numeric characters" have been set.

One additional symptom: The emails do not have an attached pdf copy of the PO they instead have an attached file called "PDF Document.htm". When the user clicks on the file a browser opens containing the text "System failed to generate the PDF document. Please contact your system administrator".

ERROR
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PO_PDF_ERROR
The system could not generate and/or communicate at least one of the documents to the supplier or the approver. Please contact the system administrator.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a PO and save
2. Submit for approval
3. PO approves but email fails

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot send the PO PDF to the suppplier.

Cause

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