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When Creating Multiple Repair Orders The Repair Organization Does Not Get Populated (Doc ID 1350278.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

The repair organization field is not populating on repair orders, when creating multiple orders (i.e. where the repair order item is serialized and quantity is greater than one).

When creating a repair order manually the repair order field is populated by the profile option 'CSD: Default Repair Organization'
However, if using the 'capture serial number' form to enter the serial numbers, then click 'Process' from that form multiple repair orders are created.
Each repair order is created with a NULL repair org.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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