Receipts Workbench Issue: Need to Create Claim Investigation for Related Customers in AR

(Doc ID 1350598.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
Form:ARXRWMAI.FMB - Receipts


Attempting to apply a receipt claim investigation to a related customer and find it is not available.

Create an Overpayment Claim (OPM Claim) for a related customer in Accounts Receivable.
You have defined an account relationship between two customers
You have enabled the Allow Payment of Unrelated Transactions system option and still you are not able to apply a receipt to the related customer.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts
Query your receipt
Click on Apply button
Apply To: Claim Investigation
You are not able to apply to a related customer.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms