ERROR: Invalid value for the column REASON_CODE, When creating Service Contract. (Doc ID 1351086.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 20-Nov-2013***

Symptoms

On : 12.1.3 version, Service Authoring

When attempting to create a service contract, the following error occurs.

ERROR
-----------------------
Invalid value for the column REASON_CODE


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager
2. Launch Pad
3. Tools: New.
4. Enter all the header info. Then enter customer 'Contact' information and save.

Cause

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