Serial Number Update Is Disallowed, Serial number Is Pending In Installation Details For The Source Transactions Table OE_ORDER_LINES_ALL (Doc ID 1351154.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Install Base - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to update instance serial number the following error occurs.

Serial number update is disallowed, serial number is pending in installation details for the source transactions (source table: OE_ORDER_LINES_ALL, source ID: NNNN


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create RMA
2. Enter Install Base number in Installation details for serial Number XXXX. Save.
3. Cancel RMA.
4. Open a new Service Request and associate an instance, serial Number XXXX.
5. Update the serial number information. Save.
6. Error "Serial number update is disallowed, serial number is pending in installation details for the source transactions (source table: OE_ORDER_LINES_ALL, source ID: NNNN"

Note: The RMA may be created from a return transaction entered in a Service Request charges tab.

Cause

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