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After Customer Merge, Contact Points Information In Contact Center Window Shows Inactive Records (Doc ID 1351157.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

After Customer Merge, (customer A to customer B) Contact Points information in Contact Center window shows inactive records(records for customer A) on customer B.

Is this behavior normal in 11.5.10? Are there any functional change implemented in 11.5.10 from 11.5.9?


Solution

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In this Document
Goal
Solution
References


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