R12: Cannot Search On Flexfield 3 On Customer Account Level In Universal Search (Doc ID 1351243.1)

Last updated on JANUARY 22, 2021

Applies to:

Symptoms

Customer information flexfield has been setup for the customer standard screen.
Values are entered there in the flexfield segments and are stored in hz_cust_accounts.attribute1 etc.

In Collections Agent navigate to
Search , Tab 'Expanded search'
Customer by Account
in the lower region enter search value for the flexfield segments (eg Flex Field 1 for attribute1) you populated in the customer standard screen
==> nothing is returned.

Doing the same with view by Organization works fine.

Cause

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