Attempting to Process Various Life Events, Errors: APP-BEN-91333: Calling ben_determine_coverage (Doc ID 1351881.1)

Last updated on DECEMBER 14, 2016

Applies to:

Oracle Advanced Benefits - Version 12.0 HRMS RUP9 to 12.1 HRMS RUP4 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

In Release 12:
When attempting to process various life events, the following error occurs:

APP-BEN-91333: Calling ben_determine_coverage.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query an existing employee.
3. Attempt to process a life event.
Error occurs.

Cause

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