Quality Collection Plan Not Launching Automatically From Service Request Form (Doc ID 1352052.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Quality collection plan is not getting launched automatically from the service request form while creation and saving of the SR even after making quality collection trigger mandatory. Is this normal functionality?

Solution

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In this Document

Goal

Solution

References

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Quality Collection Plan Not Launching Automatically From Service Request Form (Doc ID 1352052.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!