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Quality Collection Plan Not Launching Automatically From Service Request Form (Doc ID 1352052.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


Quality collection plan is not getting launched automatically from the service request form while creation and saving of the SR even after making quality collection trigger mandatory. Is this normal functionality?


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