Quality Inspection Picking Up Wrong Collection Plan For Receiving Inspection (Doc ID 1353586.1)

Last updated on NOVEMBER 04, 2015

Applies to:

Oracle Quality - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2014***

Symptoms

On 11.5.10.2,

There are several scenarios where the users are prompted the incorrect inspection plan.

Scenario 1: One item, two suppliers with active approved suppliers. One supplier is has a status of approved, the other has a status of ISIR. When the receiver goes to inspect the goods for the supplier with the status of approved they are prompted for both plans which is incorrect.

Scenario 2: One item one supplier, two ASL entries, one is enabled and approved, the other disabled and status of ISIR. Quality plan is ignoring the disabled ASL and displaying both in the list of values.

In both scenarios listed above the users are assuming that they need to select the ISIR collection plan, which may or may not be correct, thus we have a large amount of inventory that is stuck in receiving inspection causing us delays in delivery.


New information from the user

We've purged the disabled ASL's for a couple of items.

Scenario #1 - one approved supplier with a status of ISIR, received in and inspected with correct quality plan.

Scenario #2 - multiple approved suppliers, one with status of ISIR the other with a status of APPROVED. When going to inspect it brought up the QA Hold inspection plan. The item is not on hold, should have displayed the ISIR plan since the supplier that we were receiving in from had a status of ISIR. So it appears the issue is with multiple approved suppliers for an item. What I still don't understand is why it is displaying the QA hold plan when it has no connection to that plan.

Cause

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