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How To Workaround OKEKAPRV Wrongly Picked in Lieu of OKCAUKAP For Service Contracts (Doc ID 1354022.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for Relevance 08-Feb-2015

Goal

The Purpose of this note is to provide a workaround on the issue where a user has selected OKEKAPRV for a service contract instead of OKCAUKAP, or vice versa.
If the workflow has been completed, the contract is likely to be stuck in Pending Internal Approval.

How can a wrong Workflow Approval selected by mistake on a contract be reverted?

Solution

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