Sales Order Lines Stuck at Shipped Status Though Associated Delivery Details Are Interfaced to Order Management
(Doc ID 1354799.1)
Last updated on DECEMBER 20, 2024
Applies to:
Oracle Order Management - Version 11.5.10.2 and laterOracle Shipping Execution - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.
Symptoms
The Order Line is stuck at Shipped status, though the associated Delivery Details are successfully Interfaced to Order Management.
Shipped Quantity and Actual Shipment Date on the Order Line is also updated.
Line workflow is stuck at Ship Line activity in Notified status.
Expect the Line to be fulfilled and closed after the Interface Trip Stop is run.
Data corruption, issue cannot be reproduced at will
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |