Sales Order Lines Stuck at Shipped Status Though Associated Delivery Details Are Interfaced to Order Management
(Doc ID 1354799.1)
Last updated on APRIL 22, 2024
Applies to:
Oracle Order Management - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
The Order Line is stuck at Shipped status, though the associated Delivery Details are successfully Interfaced to Order Management.
Shipped Quantity and Actual Shipment Date on the Order Line is also updated.
Line workflow is stuck at Ship Line activity in Notified status.
EXPECTED BEHAVIOR
Expect the Line to be fulfilled and closed after the Interface Trip Stop is run.
STEPS
Data corruption, issue cannot be reproduced at will
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |