Debrief for an Exchange Item Error: "Passed Serial Number (Xxx) Violates Uniqueness With In Inventory Items" (Doc ID 1355684.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Install Base - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to do debrief for exchange item in Field Service the following error occurs.

Passed Serial Number (xxx) violates uniqueness with in Inventory items


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Perform Exchange in Field Services. Perform debrief and receive error as reported for line 'Exchange-Part-Out' transaction

Transaction subtype 'Exchange-Part-In', has change owner = Internal and External for Transaction subtype 'Exchange-Part-Out'

Cause

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