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Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Oracle Service - Version: 12.0 to 12.0.6

Last Updated: September 13, 2011

Note: This document is subject to continual update after initial release. It is meant to be a 'live' document showing the most current information on patching levels. If you print this document, periodically check to ensure you have the most recent version.
The current version of this document can be obtained in Metalink <>


To provide a convenient listing of all the bugs resolved in the CRM Service (CS) module for the calendar year 2010/2011 in an ordered and organized fashion so that customers can get a quick glance of what bugs have been resolved in each release and match to their patching requirements.

In addition, it should be noted that each patch below is cumulative, meaning that if a later month patch is applied the previous months patches are included within. Ex. August 2010 contains all patching for months preceding unless noted in the patch README.

It can be very beneficial to do a Edit -> Find (on this Page) (MSIE) to locate a pre-existing bug that matches your issue. Oracle Support always recommends to patch to the latest available levels. A document in the References section details the latest patching levels across Service suite of products. For the CS (Teleservice) product the latest patch available is the first one listed below.

Please click on any bug or patch number to research further or please open a discussion at the Oracle Service Community if you require any clarification or have any questions.

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