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Service Contract Usage Fields are Disabled on Some Contracts (Doc ID 1356610.1)

Last updated on JULY 09, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Service Authoring

For usage lines in some contracts the subline cannot be updated. The subline is grayed out.
Also the QA check shows an error.

ERROR
----------
FRM-47023: No such parameter named OKSAUDET_TO_OKSBTMPL exists in form OKSAUDET

You may also see this error: FRM-41051: You cannot create records here.

STEPS
----------
The issue can be reproduced at will with the following steps:
1. Open an existing service contract which is in Active status which has a Usage line and subline.
2. Open for update
3. Go to Active sublines - information in the sublines cannot be edited.
4. Actions => Check QA
5. Get form error displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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