Internal Server Error ( 500 Internal Server Error) When Searching For Work Order In Eam (Doc ID 1356848.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Symptoms

On : 12.1.1 version, Work Execution

When attempting to retrieve information for one asset, the following error occurs.


500 Internal Server Error
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the system ......


Steps to Reproduce
----------------------
The issue can be reproduced at will with the following steps:
1. Within a self-service Enterprise Asset Management responsibility, go to Work Orders -> All
2. Search for asset with a date range.
3. The page seems to timeout and we get a 500 Internal Server Error (The server encountered an internal error or misconfiguration and was unable to complete your request.)

You are able to search for other assets with the same date range and results are returned.

Changes

Cause

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