Getting Error Page - You Have Encountered An Unexpected Error While Saving Draft Work Order

(Doc ID 1357809.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to create work orders in 'Draft' status, the following error occurs.
However, work orders can be directly created in 'Released' status successfully.

In Forms, error is as follows:
Cannot create work order. 1.

 

In Self Service, error is as follows:
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
...
## Detail 0 ## java.lang.NullPointerException at oracle.apps.eam.workorder.webui.CreateUpdateWOPGCO.processFormRequest(CreateUpdateWOPGCO.java:540)


The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Navigation: Work Orders -> Work Orders
3. Create work order in 'Draft' status and save
4. Receive the above error in Forms
5. Now, go to Maintenance Super User responsibility
6. Click on Work Order tab
7. Create work order in 'Draft' status and save
8. Receive the error in Self Service

Cause

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