My Oracle Support Banner

Getting Error Page - You Have Encountered An Unexpected Error While Saving Draft Work Order (Doc ID 1357809.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to create work orders in 'Draft' status, the following error occurs.
However, work orders can be directly created in 'Released' status successfully.

In Forms, error is as follows:
Cannot create work order. 1.


In Self Service, error is as follows:
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException(
## Detail 0 ## java.lang.NullPointerException at oracle.apps.eam.workorder.webui.CreateUpdateWOPGCO.processFormRequest(

The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Navigation: Work Orders -> Work Orders
3. Create work order in 'Draft' status and save
4. Receive the above error in Forms
5. Now, go to Maintenance Super User responsibility
6. Click on Work Order tab
7. Create work order in 'Draft' status and save
8. Receive the error in Self Service




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.