Incomplete Supplier Merge Records Due To Duplicate Invoices (Doc ID 1357813.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payables - Version 12.0.1 and later
Information in this document applies to any platform.

Symptoms


On 12.0.x :
Find Incomplete supplier merge records due to duplicate invoices.

EXPECTED BEHAVIOR
-----------------------
Expect ...to clear incomplete supplier merges in R12.

STEPS
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The issue can be reproduced at will with the following steps:

R11i had incomplete supplier merge records due to duplicate invoices. So each time a new supplier merge is submitted, one concurrent program is kicked off and the output also reflects the previously incomplete supplier merges.

Post-Upgrade (R12)
All incomplete supplier merge records had been migrated. When a new supplier merge is submitted, this in turn kicks off a concurrent request for the new supplier merge. Also the submission kicks off individual concurrent requests for each outstanding supplier merge record (there are many incomplete merges due to duplicate invoices and the system kicks off multiple concurrent requestes)
We would like to clear all these incomplete supplier merges. We are not able to adjust duplicate invoice numbers due to the current AP setups.
Please provide us a solution to clear these incomplete merges.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot clear incomplete supplier merges in R12 after the migration.

Cause

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