Line Level Cash Application Issue: Credit Memo Application causes Corruption of Line Level Balances (Doc ID 1358350.1)

Last updated on SEPTEMBER 14, 2011

Applies to:

Oracle Receivables - Version: 12.0.0 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.

Symptoms

When applying a partial credit memo against one invoice line of a multi-line invoice which maintains line level balances, the line level balances of the other invoice lines become corrupted and are replaced with zero.

Steps to Reproduce

  1. In an instance where Line Level Balances are enabled, create an invoice with three lines.
  2. Create a credit memo and apply it to line 2 of the invoice
  3. Note that the balance for line 2 is correct, however the balances for line 1 and 3 are incorrectly updated to NULL.
  4. If you attempt to do a line level cash application (LLCA), the line balances will now show as zero.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms