OEXOETEL Quick Order Organizer Performance When Query (Doc ID 1358376.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
Quick Order Organizer
Performance
Custom Index
OE_ORDER_HEADERS_ALL
OE_ORDER_LINES_ALL
SHIP_FROM_ORG_ID
SCHEDULE_SHIP_DATE
OEXOETEL


Symptoms

On :  12.1.2 version, Transaction Inquiry & Status

ACTUAL BEHAVIOR  
---------------

Customer is experiencing the same issues after putting a custom index on table OE_ORDER_HEADERS_ALL on column ordered_date as per the <Bug 11897250> - QUICK ORDER ORGANIZER PERFORMANCE ISSUES. It was working fine, but now users are experiencing the the query taking over 15 minutes with the below example of parameters.

Parameters used:
Warehouse
Schedule Ship Date to/From: example 8/4/2011 0:00 to 8/4/2011 23:59


This is a huge impact. Users need to be able to use the order organizer to query orders for a day or using a date range



EXPECTED BEHAVIOR
-----------------------
Expect performance to be less than 5 seconds.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders,Returns>Quick Sales Order Organizer
3. Once the orders are shown in the Organizer click on the 'Lines' tab > Users experience a huge lag when switching between Summary and Lines tab on the Quick Order Organizer


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot efficiently use the form.

Cause

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