OEXOETEL Quick Order Organizer Performance When Query
(Doc ID 1358376.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
Quick Order Organizer
On : 12.1.2 version, Transaction Inquiry & Status
Customer is experiencing the same issues after putting a custom index on table OE_ORDER_HEADERS_ALL on column ordered_date as per the <Bug 11897250> - QUICK ORDER ORGANIZER PERFORMANCE ISSUES. It was working fine, but now users are experiencing the the query taking over 15 minutes with the below example of parameters.
Schedule Ship Date to/From: example 8/4/2011 0:00 to 8/4/2011 23:59
This is a huge impact. Users need to be able to use the order organizer to query orders for a day or using a date range
Expect performance to be less than 5 seconds.
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders,Returns>Quick Sales Order Organizer
3. Once the orders are shown in the Organizer click on the 'Lines' tab > Users experience a huge lag when switching between Summary and Lines tab on the Quick Order Organizer
The issue has the following business impact:
Due to this issue, users cannot efficiently use the form.
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