FSTP Error: Exception: JBO-29000 When Searching By Service Request / Task Number
(Doc ID 1358448.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
In Field Service Engineer Portal, when attempting to search for a specific Task or Service Request in the FSTP, the following error occurs.
oracle.apps.fnd.framework.OAException:oracle.jbo.JboException:
JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError,
msg=oracle.apps.csf.portal.dashboard.server.CsfPoTaskAssignmentsVOImpl.initSearchQuery(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)V
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:762)
at oracle.apps.csf.portal.dashboard.webui.CsfPoSearchQueryCO.processRequest(CsfPoSearchQueryCO.java:147)
JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError,
msg=oracle.apps.csf.portal.dashboard.server.CsfPoTaskAssignmentsVOImpl.initSearchQuery(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)V
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:762)
at oracle.apps.csf.portal.dashboard.webui.CsfPoSearchQueryCO.processRequest(CsfPoSearchQueryCO.java:147)
The issue can be reproduced at will with the following steps:
1. Connect using the FSTP responsibility.
2. Open the screen to display all Today's Tasks.
3. Using one of the displayed tasks, enter this value into the Task > Find field.
Changes
Applied "Patch 10296775 - FSAP - FILTER BY TERRITORY DOES NOT WORK WHEN INVOLVING GROUPS" on 12.1.3
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |