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FSTP Error: Exception: JBO-29000 When Searching By Service Request / Task Number (Doc ID 1358448.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In Field Service Engineer Portal, when attempting to search for a specific Task or Service Request in the FSTP, the following error occurs.

oracle.apps.fnd.framework.OAException:oracle.jbo.JboException:
  JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError,
  msg=oracle.apps.csf.portal.dashboard.server.CsfPoTaskAssignmentsVOImpl.initSearchQuery(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)V
     at  oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
     at  oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
     at  oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
     at  oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
     at  oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
     at  oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:762)
     at  oracle.apps.csf.portal.dashboard.webui.CsfPoSearchQueryCO.processRequest(CsfPoSearchQueryCO.java:147)


The issue can be reproduced at will with the following steps:

1. Connect using the FSTP responsibility.
2. Open the screen to display all Today's Tasks.
3. Using one of the displayed tasks, enter this value into the Task > Find field.

Changes

Applied "Patch 10296775 - FSAP - FILTER BY TERRITORY DOES NOT WORK WHEN INVOLVING GROUPS" on 12.1.3

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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