Workflow Business Event "oracle.apps.ar.hz.ContactPoint.create" Is Not Firing Even if it is Enabled (Doc ID 1359288.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

The business event "oracle.apps.ar.hz.ContactPoint.create" is enabled but when the contact is created in Customers Online, it is not firing form workflow.

Steps to reproduce:

Step 1: Select "Workflow Administrator" responsibility
Step 2: Configure and enable "oracle.apps.ar.hz.ContactPoint.create" business event
Step 3: Select "Customer Online Responsibility"
Step 4: Select an existing customer
Step 5: Select "Contact Points" from left side
Step 6: Create a new contact Point (Phone/Fax)
Step 7: The business event "oracle.apps.ar.hz.ContactPoint.create" is not fired.  (There is no record in the queue outbound table)

Changes

Cause

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