Valid Ship Methods Not Displaying In LOV (Doc ID 1359886.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
OEXOEORD.fmb


Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
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When a user goes to add a Shipping Method to the Sales Order, the Shipping Method is not found in the List of Values (LOV). For some reason, 8 Shipping Methods have disappeared from the list. These Shipping Methods have not been updated, nor have they been disabled. They are all active & enabled in Organizations.

EXPECTED BEHAVIOR
-----------------------
Expect to see all 8 of these Shipping Methods in the LOV.

STEPS
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The issue can be reproduced at will with the following steps:
1. Carriers form with Freight Carrier Active check box checked, Ship Method: EXPEDITORS-Air-AIR
2. Organization Assignments- Carrier Service form, which shows that EXPEDITORS, Air, AIR has Assignments, ie. Code: BED, Name: BEDFORD, Assigned check box is checked.
3. Navigate: Orders, Returns, Sales Orders, Order Information tab, Others tab, Warehouse field, BED is not in the Shipping Methods LOV.

Cause

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