FRM-92101 Error On Opening Find Create Service Request Form After Upgrade

(Doc ID 1360065.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Oct-2013***

Symptoms


On : 12.1.3 version, Service Request Form

When attempting to open SR form, the following error occurs:

ERROR
-----------------------
FRM-92101: There was a failure in the Forms Server during startup. This could happen due to invalid configuration
Please look into the web-server log for details.

Details..
Java Exception:
oracle.forms.net.ConnectionException.Forms.session <3> aborted unable to communicate with runtime process.
at.oracle.forms.net.ConnectionException(Unlnown Source)..



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Field Service Manager >Field Service Representative>My Service Requests>Create Service Requests

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms