At Ship Confirm Not Able To Enter Serial Numbers Even Though Details Required Is Checked (Doc ID 1360191.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.CU2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 7-Apr-2014***

Symptoms

ACTUAL BEHAVIOR
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At time of ship confirm, even though the detail line shows Details Required which means that a serial number needs to be entered, the Serial Numbers (Tools > Serial Numbers) is grayed out.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Shipping > Transactions.
2. Query the sales order number to be ship confirm.
3. On the detail line, click on Tools > Serial Numbers and find that this option is grayed out.

Cause

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