Inconsistencies in Receipt Remittance Data Between IBY and AR (Doc ID 1360485.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Payments - Version 12.1.3 and later
Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Find that there are several receipts for which there is inconsistent data between IBY and AR.  For example there are some receipts that have successful authorization and settlement records in IBY, but which are still in "Confirmed" status in AR (whereas they should be in "Remitted" status).

For these receipts, the Automatic Remittances Execution Report is incorrectly showing the error "Authorization of credit card transaction failed. Capture of credit card transaction failed", when in fact there are successful authorization and settlement records in IBY.

Changes

 

Cause

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