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Email Center Download Processor Status Is √ Running, But Email Account Processor Status Is X (Doc ID 1361746.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.0 and later
Information in this document applies to any platform.

Goal

Why does Download Processor show a green tick that it is running but the Email Account Processor Status is 'X' with some errors such as the following reported in the DP log:


javax.mail.AuthenticationFailedException: Authentication failed
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:330)
at javax.mail.Service.connect(Service.java:233)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getStore(EMTAAccountConnection.java:330)
at oracle.apps.iem.emta.account.EMCFolderManager.getFolder(EMCFolderManager.java:131)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:222)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:264)
at oracle.apps.iem.emta.broker.PrepBroker.(PrepBroker.java:102)
at oracle.apps.iem.emta.broker.BrokerHandler.procMail(BrokerHandler.java:74)
at oracle.apps.iem.emta.controller.Worker.run(Worker.java:156) at java.lang.Thread.run(Thread.java:735)


Solution

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In this Document
Goal
Solution


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