Last updated on MAY 31, 2016
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
Any SR number will be red after pressing F11 search in a SR which has been escalated. It would be normal after closing SR form and query it again.
SR number should not be red if this SR has never been escalated.
Steps To Reproduce
(N) Service Requests > Create Service Requests
- Create a Sr and Escalate it
- Create one more SR and no escalation here
- Query the 1st SR . The incident number changes to the colour set in the profile Service:Visual Attribute for Setting Color for SR Number if SR is escalated
- Now without closing the form, query the second SR. The Incident Number for this SR also shows in the same color, although it has never been escalated.
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