My Oracle Support Banner

FRM-40742: Illegal Status Conversion On Record 1: Insert To Changed Creating Service Request With Note (Doc ID 1361775.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


On : 12.1.2 version, Service Request Form

When attempting to create new SR with Note in header after applying <Patch 12379314:R12.CS.B>, the following error occurs.


ERROR
-----------------------
FRM-40742: Illegal status conversion on record 1:INSERT to CHANGED

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply <Patch 12379314:R12.CS.B>

 

Changes

 If there are changes in the environment, product, account and hardware that trigger the problem describe them.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.