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FRM - 40742 :Illegal Status Conversion On Record 1:Insert To Changed Creating Service Request With Note (Doc ID 1361775.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


On : 12.1.2 version, Service Request Form

When attempting to create new SR with Note in header after applying <Patch 12379314:R12.CS.B, the following error occurs.

ERROR
-----------------------
FRM -40742 :Illegal status conversion on record 1:INSERT to CHANGED


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply <Patch 12379314:R12.CS.B
2. Create SR with note in header

Cause

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In this Document
Symptoms
Cause
Solution
References


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