FRM-40742: Illegal Status Conversion On Record 1: Insert To Changed Creating Service Request With Note
(Doc ID 1361775.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.2 version, Service Request Form
When attempting to create new SR with Note in header after applying <Patch 12379314:R12.CS.B>, the following error occurs.
ERROR
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FRM-40742: Illegal status conversion on record 1:INSERT to CHANGED
STEPS
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The issue can be reproduced at will with the following steps:
1. Apply <Patch 12379314:R12.CS.B>
Changes
If there are changes in the environment, product, account and hardware that trigger the problem describe them.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |