FRM - 40742 :Illegal Status Conversion On Record 1:Insert To Changed Creating Service Request With Note

(Doc ID 1361775.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 12-Dec-2013***


On : 12.1.2 version, Service Request Form

When attempting to create new SR with Note in header after applying <Patch 12379314>:R12.CS.B ,
the following error occurs.

FRM -40742 :Illegal status conversion on record 1:INSERT to CHANGED

The issue can be reproduced at will with the following steps:
1. Apply <Patch 12379314>:R12.CS.B
2. Create SR with note in header


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