"Line Flow - Generic, Bill Only" Workflow Activity Does not Automatically Progress the Line from Awaiting Invoice Interface - On Hold (Doc ID 1362248.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

In 12.0.4 in Production:
For a sales order line having "Line Flow - Generic, Bill Only" workflow type,
when users releases the hold which prevents the line from invoicing, the line is still in the Awaiting Invoice Interface - On Hold status and waiting for invoice eligible.
The workaround is to go to the sales order line > Actions > Progress Order and manually progress the order line.

EXPECT THAT..
----------------------
After releasing the hold, the sales order line should progress to the next status: Invoiced and then to Closed.

Cause

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