Unable To Release Invoicing Hold On Sales Order
(Doc ID 1362356.1)
Last updated on JANUARY 03, 2023
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
====Issue Clarification====
On : 12.1.3 version, Transaction Fulfillment
ACTUAL BEHAVIOR
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When releasing an Invoicing Hold on a professional services order, the user gets the message that
the hold released successfully but the holds tab does not show that the order has been released.
EXPECTED BEHAVIOR
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Expect to be able to release the hold on the SR.
STEPS
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The issue can be reproduced at will with the following steps:
1. OM--> Responsibility
2. order organizer --> query order #81010921
3. HEADER – Additional Information & LINE - Additional Information – Line 5.1, 6.1 & 7.1 on Holds
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot release the hold and progress the order.
Cause
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In this Document
Symptoms |
Cause |
Solution |