Basic Search On Text Not Working In Find Service Request Form After Upgrade

(Doc ID 1362491.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***checked for relevance on 12-AUG-2014***


On : Release 12 version, Service Request Form

When attempting to Find for Service Requests using Text Search ,
the following error occurs.

No data found using search criteria

The issue can be reproduced at will with the following steps:
1. Open Find Service Request Form
2. Basic Search
3. Under text search enter string say "%Expedite% and Click Search

Error displayed..
"No data found using search criteria"


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms