Basic Search On Text Not Working In Find Service Request Form After Upgrade
(Doc ID 1362491.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
On : Release 12 version, Service Request Form
When attempting to Find for Service Requests using Text Search, the following error occurs.
No data found using search criteria
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Open Find Service Request Form
2. Basic Search
3. Under text search enter string say "%Expedite% and Click Search
Error displayed - "No data found using search criteria"
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