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Basic Search On Text Not Working In Find Service Request Form After Upgrade (Doc ID 1362491.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On : Release 12 version, Service Request Form

When attempting to Find for Service Requests using Text Search, the following error occurs.

Error

No data found using search criteria

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Open Find Service Request Form
2. Basic Search
3. Under text search enter string say "%Expedite% and Click Search
    Error displayed - "No data found using search criteria"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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