ERES Form Not Appearing during Sample disposition- Error APP-FND-01934: ORA-20001 (Doc ID 1363033.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Process Manufacturing Product Development - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 18-JUL-2013***

Symptoms


On : 12.1.3 version, Product Development Electronic Signatures
Recently upgrade from 11i to r12
Having enabled E-Records and E-Signatures , When attempting to change the sample disposition from Planned to Reject, the following error occurs.

ERROR
-----------------------
APP-FND-01934: ORA-20001 The E-Record rendering process failed because the EXC XSL transformation has generated errors. Verify that the stylesheet with name: gmdevdxs.xsl and version: 1.0 is compliant with guidelines provided and follow XSLT syntax. In package EDR_PSIG_RULE Procedure PSIG_RULE.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility: Quality Manager

1. Nav>Samples>Item Samples
Query sample - Status: in progress

2. Actions> Change Disposition
Set field "Change disposition to"= Reject
Click OK

3. ERES screen should appear but instead get following error:
APP-FND-01934: ORA-20001 The E-Record rendering process failed because the EXC XSL transformation has generated errors. Verify that the stylesheet with name: gmdevdxs.xsl and version: 1.0 is compliant with guidelines provided and follow XSLT syntax. In package EDR_PSIG_RULE Procedure PSIG_RULE.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get E-signature.

Cause

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