Employee Name Is Not Displayed On Self Service Pages as Expected

(Doc ID 1364139.1)

Last updated on NOVEMBER 24, 2015

Applies to:

Oracle Self-Service Human Resources - Version: 12.1.2 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

Find when an Employee looks at the their "Personal Information" from Employee Self-Service their incorrect name is displayed.

STEPS TO REPRODUCE

  1. Employee has a name change.
  2. HCM shows correct name in the PUI (Professional User Interface).
  3. Employee logs in and selects "Employee Self-Service
  4. They click on "Personal Information"
  5. Original name is displayed, not the changed name.

Cause

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