RMA With Approval Did Not Send A Notfication To Employee on Approval List (Doc ID 1364939.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
***checked for relevance 03-June-2013***

Goal

The approver in the approver list of the transaction type doesn't work.
- In the workflow used in this case, performer is defined at "Notification Approver".

This means the approval has to be sent to role defined in "OM: Notification Approver" profile option.
Please refer to Order Management documentation (Approvals) for details about how to define approver at transaction type. (different workflow activity to be used.)

In the same role selected in "OM: Notification Approver" profile option, all intended users can be added.
Notification will go to all users in this role and any one can approve it.
As stated earlier, if you want hierarchical approvals, you need to customize workflow/process.
Please refer Order Management & workflow documentation for insight.

Solution

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