Outbound Emails From Email Center Are Intermittently Missing Attachments

(Doc ID 1365025.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Intermittently, outbound emails lose their attachments files.

Expected  Behavior

Expect that all emails are sent with their respective attachments file.

Steps

The issue can be reproduced at will with the following steps:

(R) Email Center Agent Console

Click on (B)Compose New Email.

Create an email and add an attachment to the email and send.

Cause

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