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LAST_UPDATED_BY and LAST_UPDATED_DATE Columns are Not Updated in Hz_Customer_Profiles from Collections Work Bench (Doc ID 1365033.1)

Last updated on AUGUST 11, 2022

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form


Symptoms

Standard WHO columns LAST_UPDATED_BY and LAST_UPDATED_DATE in  Hz_Customer_Profiles are not updated when Apply Hold on the customer bill to/ Account in Collection workbench.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Collections > Customer Accounts
Query a customer
Tools > Apply Credit Hold
Check record in HZ_CUSTOMER_PROFILES

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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