Renewing a Service Contract Errors with OKS_GLOBAL_DEFAULTS_NOT_FOUND
(Doc ID 136555.1)
Last updated on FEBRUARY 25, 2020
Applies to:Oracle Service Contracts - Version 220.127.116.11 and later
Information in this document applies to any platform.
When trying to renew an Service Contract you receive the following error message:
OKS_RENEW_UNEXPECTED_ERROR (SQL code=0)
(SQLterm=GET RENEWAL RULES ERROR)(2/2)
The contract is not renewed.
Responsibility: Service Contracts Manager
Navigation : Contract Launchpad > Contract Tab >Tools > Renew
The following error has also been observed when the Global Contracts Defaults have not been set up and a renewal is attempted:
ORA-06502: PL/SQL numeric or value error in Package
OKS_RENEW_UTIL_PVT Package GET_RENEW_RULES
This issue usually occurs on new instances.
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