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Renewing a Service Contract Errors with OKS_GLOBAL_DEFAULTS_NOT_FOUND (Doc ID 136555.1)

Last updated on FEBRUARY 25, 2020

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When trying to renew an Service Contract you receive the following error message:

OKS_GLOBAL_DEFAULTS_NOT_FOUND (1/2)
OKS_RENEW_UNEXPECTED_ERROR (SQL code=0)
(SQLterm=GET RENEWAL RULES ERROR)(2/2)

The contract is not renewed.

Responsibility: Service Contracts Manager
Navigation : Contract Launchpad > Contract Tab >Tools > Renew


The following error has also been observed when the Global Contracts Defaults have not been set up and a renewal is attempted:

Error:
ORA-06502: PL/SQL numeric or value error in Package
OKS_RENEW_UTIL_PVT Package GET_RENEW_RULES

Changes

This issue usually occurs on new instances.

Cause

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