Last updated on JULY 12, 2017
Applies to:
Oracle Receivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When you are editing the details of a contact's email address, and remove the Purpose or Format then attempt to save, you get the following errors:
Error
1. Value for primary_by_purpose is Y. Please enter a value for contact_point _purpose.
2. You cannot update column email_format to null.
Steps to reproduce:
Responsibility: Receivables Manager
Navigation: Customers : Customers
- Query a customer.
- Click on Account Details icon.
- Select an address and click on Site Details icon
- Select the Communication tab
- Under Account Site Contacts region, click Details icon
- Under Contact Email region, for the email address that needs to be updated, click on the Update Icon
- Remove the Purpose and Format.
- Click Apply. The error appears.
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms